Advice on ATM safe use

To protect the users and provide the safety of the transactions the MTB Bank informs the customers about safety of the transactions performed in the ATMs of the Bank and the ATMs of the other banks.

 Take care of the safety of your card in the same way you keep safety of your cash. Often check that your card is in your wallet.

• Remember your personal identification number (PIN) and under no circumstances write it on the objects that may be related to your card.
• Carefully check the place where the ATM is located before the transaction occur. If you notice something unusual don’t perform transaction. Call the Bank via the phone numbers indicated on the ATM screen or on the reverse side of the card.
• Be careful during the transactions. Make sure that other people are in the safe distance and cannot see the PIN you dial. Use your body to protect the screes from the eyes of the strangers.
• Entering PIN-code always cover the keyboard with the other hand or any object. Thus nobody can see your PIN-code.
• Never inform your PIN-code to the other people, even to the relatives. Be aware of the people trying to make you to somehow inform them this information stating that they are the employees of the bank or the employees of any other company or body. MTB Bank will never ask you to inform your confidential data
• Make sure that nobody knows your PIN-code. If this has happen, you should immediately apply to the bank office to change the PIN-code or change it yourself using the ATM.
• Change your PIN-code more often. You may do it using the ATM. Don’t use one and the same PIN-code for all your cards. Besides don’t use simple digits (dates of birthday, car numbers etc.) that may be easily guessed by the other people.

Perform all transactions yourself. Don’t allow anyone to help you during the transaction informing them the code or providing the card.  

If the ATM returns the card you should immediately apply to the bank asking for the reasons. 

If your card was lost or stolen, you should immediately inform the branch of the bank on the loss or steal or call the Information service of the Bank by the number 0—800-500-255 (calls from the fixed-line phones are free). 

PJSC “MTB Bank” takes the protection of its customers seriously. We do a lot informing and explaining our customers the different types of the modern fraud. Unfortunately, nowadays the cheaters often use technical innovations for their illegal activities. Sometimes even the ATMs where you, Our Customer, withdraw your money, become the objects of the vandals’ and robbers’ attacks and the tool using which the cheaters steal money from the card accounts.