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Lost card

What should I do in case of card loss?

In case if your international card was lost or stolen you should immediately inform the bank using the number of client support 0-800-500-255 (the calls are for free in Ukraine) and +380 482 305 905.

Be ready if you’re asked to tell the code word you entered during processing of your application in bank apart from your Surname, Name and Father’s name.

The employees of the Bank or Client’s Support Service will block your card which will minimize the risk of financial losses.

In case the card is lost or stolen we recommend you to find out the name of the employee accepting your application, and mark the time of request.

If you noticed the absence of your card while being abroad, you may contact the Europay Help Desk Belgium via the phone 32-2-352-5001 (for MasterСard cards).

Any oral addressing shall be confirmed with a written application, sent to the address of the Bank or via fax: (0482) 347-438.

In case of finding the card that was marked earlier as missing or stolen, the Card holder shall immediately contact the bank.