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Upon the presentation of reports of inappropriate behavior by the Bank / violations in the activity of PJSC "BANK MTB"

In its activities, PJSC "MTB Bank" is guided by high standards of customer service quality in compliance with the requirements of the current legislation of Ukraine, international law and the basics of professional ethics. The Bank strives to maintain high standards of honesty, openness, transparency and responsibility by all means.

For this purpose, PJSC "MTB BANK" has introduced a compliance system, which ensures that the Bank complies with Ukrainian legislation, market standards, internal documents, including ethical standards and rules of conduct at the Bank.

If you (the Bank's Client, Bank employee or other interested person) become aware of facts of unacceptable behavior or violations at the Bank, in particular, violation of consumer rights, fraud, bribery or corruption, legalization (laundering) of proceeds from crime, violation of sanctions , crimes in the field of official activities, provision of inaccurate reporting, non-competitive practices, conflicts of interest, violations of the Bank's internal documents or legal requirements, other violations, as well as attempts to commit such actions, please inform us about this in any way convenient for you, namely:

With the help of the service: Compliance Incident Report
By calling: (048) 786 - 95 - 38 (048) 786 - 95 - 38
By sending a message to the email address:
By sending a letter by mail marked "For Compliance Management" to the address: 03150, Kiev, st. Evgeniya Konovalets, 15, building 1, letter "A"

The recipient of your message is the Compliance Department of PJSC "MTB BANK". Each message will certainly be processed to ensure the confidentiality of your request. We draw your attention to the fact that you can send messages anonymously, but the presence of contact information in the message is desirable, since this allows, if necessary, to contact you to clarify the data in order to more thoroughly investigate the compliance incident.

Message with obviously false data, in order to solve personal conflicts with the officials of the Bank, is unacceptable.

We are grateful to you that with your help we can improve the quality of our services!


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